Consumers deserve a company that is committed to honesty, provides excellence and delivers peace of mind protection from high auto repair costs. That’s USfidelis. We are committed to treating customers fairly and honestly – from advertising to phone interactions – and USfidelis policies and procedures ensure this commitment.

For example:

• All employees are required to complete a comprehensive training program designed to ensure honest and fair interactions with customers.
• All phone calls are recorded for quality assurance.
• Employees who do not follow procedures are identified and the issues addressed.
• Customers are offered 100% - No Questions Asked - Money Back Guarantee. If within the first 30 days, a customer is not happy with the coverage in any way, USfidelis pledges to refund 100% of all money paid and cancel the agreement.

We take our customers' concerns very seriously. Each and every customer issue is handled immediately by one of more than 100 customer service agents. We work diligently with the Better Business Bureau to ensure that any complaints to them are resolved as well.

Because of the deceptive practices of some of our competitors, there are complaints filed that mistakenly reference USfidelis. We are working with public officials to assist with exposing the truth about these deceptive practices. We encourage consumers to contact the National Do Not Call Registry if they are receiving unwelcome telephone solicitation calls and file a complaint with the Federal Trade Commission (FTC) if these calls continue.

We are proud to say that all complaints listed on the Better Business Bureau from the past three years have either been resolved, or are in the final stages of being resolved.